Refund policy
We are unable to cancel or change your order once an order has been processed.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
Unless an item is incorrect, damaged or not fit for consumption, the return of unopened items will be at your own expense, once we receive these items back and subject to the terms of our Refund Policy we will refund you the cost of the item/s at the price you paid on the day of ordering excluding the delivery cost.
There is a 10% restocking fee for any returns products.
To start a return, you can contact us at wholesales@giantbradleyswholesale.com. Please note that returns will need to be sent to the following address: Giant Bradley's Sweet Shop, 91B York Road, Market Weighton, YO43 3EE.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wholesales@giantbradleyswholesale.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will require photo evidence of this before we can refund you and we cannot accept any claims after a 14 day period following delivery.
Exceptions / non-returnable items
If your order contains products which are bespoke, mixed together and cannot be re-stocked or re-sold, then unless these products are faulty or not as advertised they will not be valid for a refund under any circumstances.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wholesales@giantbradleyswholesale.com.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.
Delivery
If your parcel has not been delivered we require a 30 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.
If your parcel has been marked as delivered on the tracker but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if the parcel was not delivered after a throughout investigation with the courier.
Orders which are returned to us because they could not be delivered due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will contact you and either refund your order minus the original postage charge, or reissue at to another address however an additional delivery charge will be incurred.
If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.